MSP Operations Manager Peer Group
A unique opportunity for people in the “No. 2” role at managed service providers (MSPs) to grow and improve from the collective “wisdom in the room.”
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OBJECTIVE
To help participants become better managers by teaching skills and best practices, by sharing ideas and solutions, and through group problem-solving and collaboration.
BACKGROUND
Bill Abram, Business Coach and Facilitator: “I run a successful peer group for MSPs. The program has doubled in size and participants have been delighted with the results. Based on this success, I am starting a new peer group for MSP operations managers.”
MEMBERS
This facilitated peer group is for the typical “Number 2” (operations manager, service delivery manager, service coordinator, or dispatcher) in a small (under 25-employee) MSP. The group is limited to 10 member MSP firms. Each firm can designate 1 or 2 people to participate. The group is all about cooperation and collaboration, so members will be geographically diverse to avoid any competitive concerns.
TESTIMONIALS
- “This group connects me to MSP peers who help me and who I help.” — B.H.
- “I no longer work in a vacuum; I have help and don’t have to reinvent the wheel.” — S.C.
- “This group gives me knowledge and ‘therapy’ for my role as an ops manager!” — J.B.
- “With this group and Bill’s guidance, I am a better operations manager.” — R.S.
- “Bill, thank you for changing my life.” — K.M.
WHEN:
Start date and time to be announced.
HOW OFTEN:
Meeting occurs every 2 weeks. Membership can be discontinued at any time.
WHERE:
Virtual meetings over Zoom
COST:
$300 per member firm per month, with no term commitment.
AGENDA/FORMAT:
Good news (1 personal, 1 business)
10 min
Updates: Individual goals/homework
10 min
Lesson/homework of the day
30 min
Spotlight or show & tell
15 min
Open forum
15 min
Wrap-up and meeting rating
10 min
Typical Lessons:
Common issues that the peer group helps members overcome include:
- Simplifying processes to recapture time
- Holding people accountable
- How to have difficult employee conversations
- Conducting employee reviews—quarterly!
- Project management and project reviews
- Finding the right metrics and KPIs
- Empowering employees for decision-making
- Making meetings productive and energizing
- Delegation
- Meeting management and cadence
To find out how to join this MSP Operations Manager Peer Group, contact Bill Abram at [email protected].
To learn more about Bill Abram’s background, visit our About page.
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