I help entrepreneurs organize, prioritize, and lead—to enable faster, more profitable growth.
COACHING
My job is to help you learn and grow. At some point, I expect you’ll no longer need my coaching services, but I also expect that we’ll always be friends.
CLIENTS
Are you an overworked small business owner? Do you need your team to perform better? Do you ever think, “What we’re doing isn’t working”? If so, you’re just like my clients, before they started working with me.
ABOUT
I’m an RPI-educated engineer. I’ve implemented best practices for large organizations. And I’ve
founded and run successful small businesses in software development and IT services.
WHAT MY CLIENTS SAY
“Bill has been a game-changer for my company. Revenue has grown 20% and our monthly recurring revenue has doubled. Bill has made me a better leader and manager, and helped me run my business more efficiently—with a lot less stress.”
— Kish Melwani, President, ServiceByte
RESOURCES
Many outside resources inform my coaching work, especially books. Here’s how some of my favorite books can help you.
BLOG
MSP Peer Group Lesson: How to Simplify Work and Bank the Time Saved
As a facilitator for managed service provider (MSP) peer groups, I work with IT operations managers and service delivery managers to implement best practices. Every peer group meeting includes a useful “Lesson of the Day.” One such lesson is how to simplify work and save time…
MSP Peer Group Lesson: How to Conduct Difficult Workplace Conversations
I facilitate peer groups for IT service delivery managers and other managed service provider (MSP) leaders. We collaborate to solve shared problems, including a “Lesson of the Day.” One of our most valuable lessons is how to have difficult conversations with employees…
MSP Peer Group Lesson: How to Hold People Accountable (Including You!)
If you play a key role at an IT managed service provider (MSP), you can learn a lot from your peers. That’s why I facilitate peer groups for IT operations managers and other MSP leaders. We share best practices, address common issues, and develop new ideas…
MSP Peer Groups: Learning from the Wisdom in the Room
I facilitate peer groups for small to mid-size IT Managed Service Providers (MSPs). Participants are typically the “Number 2” people at their MSP firms, with titles like Operations Manager and Service Delivery Manager. A typical agenda for a peer group meeting looks like this…
Five Winning Plays for Your Small Business—and Your Life
Do professional sports coaches say “Go out there and do whatever you want”? No! They develop strategies and systems for offense and defense, and they teach their teams to play their positions well. In short, they run “plays that work.” As a business coach, I’ve...