MSP Operations Manager Peer Group

A unique opportunity for people in the “No. 2” role at managed service providers (MSPs) to grow and improve from the collective “wisdom in the room.”

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OBJECTIVE

To help participants become better managers by teaching skills and best practices, by sharing ideas and solutions, and through group problem-solving and collaboration.

BACKGROUND

Bill Abram, Business Coach and Facilitator: “I run a successful peer group for MSPs. The program has doubled in size and participants have been delighted with the results. Based on this success, I am starting a new peer group for MSP operations managers.”

MEMBERS

This facilitated peer group is for the typical “Number 2” (operations manager, service delivery manager, service coordinator, or dispatcher) in a small (under 25-employee) MSP. The group is limited to 10 member MSP firms. Each firm can designate 1 or 2 people to participate. The group is all about cooperation and collaboration, so members will be geographically diverse to avoid any competitive concerns.

TESTIMONIALS

  • “This group connects me to MSP peers who help me and who I help.” — B.H.
  • “I no longer work in a vacuum; I have help and don’t have to reinvent the wheel.” — S.C.
  • “This group gives me knowledge and ‘therapy’ for my role as an ops manager!” — J.B.
  • “With this group and Bill’s guidance, I am a better operations manager.” — R.S.
  • “Bill, thank you for changing my life.” — K.M.

WHEN:

Start date and time to be announced.

HOW OFTEN:

Meeting occurs every 2 weeks. Membership can be discontinued at any time.

WHERE:

Virtual meetings over Zoom

COST:

$300 per member firm per month, with no term commitment.

AGENDA/FORMAT:

Good news (1 personal, 1 business)
10 min

Updates: Individual goals/homework
10 min

Lesson/homework of the day
30 min

Spotlight or show & tell
15 min

Open forum
15 min

Wrap-up and meeting rating
10 min

Typical Lessons:

Common issues that the peer group helps members overcome include:

  • Simplifying processes to recapture time
  • Holding people accountable
  • How to have difficult employee conversations
  • Conducting employee reviews—quarterly!
  • Project management and project reviews
  • Finding the right metrics and KPIs
  • Empowering employees for decision-making
  • Making meetings productive and energizing
  • Delegation
  • Meeting management and cadence
To find out how to join this MSP Operations Manager Peer Group, contact Bill Abram at [email protected].
To learn more about Bill Abram’s background, visit our About page.